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Please Read Before Submitting a Ticket

Solution

We want to give you the best support experience possible so please note how the whole support process works.

1. You submit a ticket.

2. The system logs your ticket and sends a response to your email address. 

3. When we respond you will receive the response via email and it will also be logged in the helpdesk system. You can view all tickets and responses by clicking the link in the email.

We never ignore any support request so please make sure you check your spam/trash if you don't see a response from the helpdesk system after logging a support ticket. 

You may want to whitelist support@romanjancic.com to ensure our emails are delivered to your inbox.

While we usually reply within a few hours please allow 24 - 48 business hours to receive a response.

 
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Article details
Article ID: 1
Category: Knowledgebase
Date added: 2016-11-04 08:48:28
Views: 69
Rating (Votes): Article rated 4.0/5.0 (16)

 
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